At DHL, we offer solutions to fit the needs of small and medium sized customers and with our reputation for excellence in customer service, you can always trust we’ll be the perfect partner for your business.
Why are DHL and small businesses such a perfect match?
We support small business growth by making it easy to do business with us.
Whether one of your machines urgently needs a spare part or a customer is expecting one of your products, DHL helps you choose the right service, takes care of customs handling and offers full visibility on the status of your shipments at all time.
What makes DHL a reliable partner?
DHL invented the air express business in 1969 and today has an extensive network across the world. This means we have the experience to deliver excellence for your business every day. And we have the facts to prove it!
DHL Express Facts
- Shipments: Approximately 450 million (TDI: approximately 141 million)
- Network: More than 200 countries and territories served; more than 500 airports served globally
- Customers: Approximately 2.6 million
- Vehicles: Approximately 29,500
- Service Points: 34,000
- Global QCC: global Quality Control Centers are located in Bonn (Germany), Leipzig (Germany), Cincinnati (US) and Singapore (Singapore)
- Real Time Shipment Management: DHL Quality Control Centers have the capability to monitor in real time, from pick up to final delivery. It enables DHL to identify any breakdown in its shipment process chain and allows DHL to activate agreed contingency plans to prevent service incidents.
- Network: More than 200 countries and territories served; more than 500 airports served globally
EXTERNAL AWARDS
PROVIDER OF CHOICE
GOLD 1 - Best Contact Centre Professional
SILVER 3 - Including Best Inhouse Contact Centre & Best Contact Centre Manager
BRONZE 3 - Including Best Innovative Tech Adoption & Best Contact Centre Manager
GOLD 2 - Technology Innovation Contact Centre & Best Outbound Professional
SILVER 2 - Best Inbound Contact Centre & Best Inbound Contact Centre Manager
BRONZE 2 - Customer Satisfaction Management Process & Best Outbound Contact Centre Manager
GOLD 6 - including Best In-House Inbound Contact Centre & Process Excellence
SILVER 1 - Professional Outbound Professional
BRONZE 1 - Best In-house Outbound Contact Centre
Gold (2014 & 2015) Platinum (2016)
Penang, Kuala Lumpur, Johor Bahru
Kuala Lumpur, Melaka, Penang, Petaling Jaya, Seremban
A member of C-TPAT, a voluntary government- business initiative to build cooperative relationships that strengthen and improve overall international supply chain and U.S. border security
EMPLOYER OF CHOICE
2014, 2015 & 2016 by Top Employers Institute
2015
2015 & 2016
Commitment to Employer Brand Award 2016